Frequently Asked Questions
Here you will find answers about shipping, returns, payment, products and more.
Which countries do you deliver to?
Currently we only deliver to the United Kingdom.
How long does delivery take?
Processing time: 1–2 working days. Delivery time: 3–10 working days. Total delivery time: approx. 5-13 days.
We ship directly from the supplier to reduce storage costs and enable free shipping.
How can I track my order?
After dispatch, you will receive a tracking link by email (Track & Trace). Please note the shipment may only become visible 2–3 days after ordering.
Can I cancel my order?
You can cancel within 1 hour after placing your order. After that, cancellation is no longer possible.
Please email info@clementine-couture.com with your order number.
What are your return conditions?
You have up to 30 days to return items. Products must be unworn, with tags and in original packaging.
How do I start a return?
Please email info@clementine-couture.com with your order number and reason for return.
Who pays for return shipping?
The customer covers the return costs unless agreed otherwise.
When will I receive my refund?
Refunds are processed within 7 working days after inspection.
Which payment methods do you accept?
We accept VISA, Mastercard, American Express, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay.
In which currency are prices shown?
All prices are shown in GBP (£) and include statutory VAT.
How do I find the right size?
Please refer to our size chart in the product description.
Are product colours accurate?
Colours may vary depending on screen settings.
Do I need an account?
No, you can also order as a guest.
How secure is my data?
Your data is processed in accordance with GDPR.
Where can I find your policies?
You can find them in the footer on clementine-couture.com
How can I contact Clementine Couture?
Store Name: Clementine Couture
Company Name: Daniel Smith Active
Company Number: 86253301
Company Address:
Victor Hugoplantsoen 17
3533 CG, Utrecht
The Netherlands
Customer Service:
Monday to Friday: 8.00 - 18.00 (GMT)
Saturday and Sunday: Closed
Mail:
info@clementine-couture.com
Phone: +31 6 45866249
We aim to reply to your questions within 24 hours.